Description

Job Role: Customer Service/Contact Centre Advisor ***Contact Centre Experience Required*** Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. ***DBS required*** Duties: * Receiving inbound calls regarding technical enquiries * Manage the timely resolution of customer concerns * Providing advice and guidance * Taking payments over the phone * Updating customer details on the internal bespoke system * Contacting customers regarding alerts on their account * Assist in the monitoring of device status’ and problem solving to resolve device malfunctions * Produce and despatch personalised customer communications being fully compliant to GDPR * Security checks over the phone with customers * Manage customer and colleague expectations through good quality communication * Closing down alerts on the system * Providing information for reports to team leaders / managers * Other duties as outlined by line manager Key Skills: * Previous experience of working in a service delivery environment is essential * Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office * Attention to detail is essential * Ability to work under pressure and act decisively * Ability to communicate with members of the public and have the ability to defuse situations * A flexible can-do attitude and professional * Excellent communicator, written and verbal * Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines * Working to targets Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion