Description

RESPONSIBILITIES: * Providing support to the client and answer calls and emails in a professional and timely manner * Determine the nature, priority of faults based on information provided by the client * Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders * Managing the supply chain and drive them to attend maintenance visits within required SLA’s including communicating with site clients. * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this. * Raise and assign work orders to relevant resources * Monitoring contractor communication for site visits through to PPM completion and updating records such as Elogs and compliance tracker. * Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. * Ensure OP18 documentation is maintained and readily available using company systems * Manage system as a key user on site including PPM records, reactive and reporting. * Effective communication with all levels of internal teams and external customers. * Familiar with daily operations and the specific scope of the contract. * Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager