Description

Job Overview We are seeking an organised, professional, and customer-focused Mortgage Administrator to support a busy team of Mortgage and Protection Advisers. The successful candidate will play a vital role in managing mortgage applications from initial enquiry through to completion, ensuring clients receive a seamless and efficient service throughout their property finance journey. This role requires excellent attention to detail, strong communication skills, and the ability to manage multiple cases simultaneously. Key Responsibilities Supporting Mortgage Advisers with the administration of residential, remortgage, buy-to-let, and specialist lending applications Managing mortgage cases from application through to offer and completion Liaising with clients, lenders, solicitors, estate agents, and other third parties to progress applications Obtaining and reviewing client documentation, ensuring all compliance requirements are met Maintaining accurate client records and updating internal CRM systems Chasing outstanding documents and information from clients and third parties Monitoring application progress and proactively resolving delays Preparing suitability and application documentation for advisers Managing adviser diaries and scheduling client appointments Handling incoming telephone calls, emails, and client enquiries professionally Assisting with mortgage reviews, product transfers, and remortgage opportunities Ensuring all work is completed in accordance with FCA regulations and company procedures Requirements Previous experience in mortgage administration, financial services administration, or a similar role Strong understanding of the mortgage application process Excellent organisational and time management skills High level of accuracy and attention to detail Professional communication and customer service skills Ability to work effectively in a fast-paced environment Competent in Microsoft Office and CRM systems Experience working with lenders, solicitors, and property professionals is advantageous Personal Attributes Client-focused approach Strong problem-solving skills Proactive and self-motivated Ability to manage multiple deadlines and priorities Professional and confidential in handling sensitive information Positive attitude and willingness to support the wider team