Description

Helpdesk Coordinator - Facilities Management Based In Hagley £28,500 rising to £29,500 after probationary period Basic overview of duties * To report directly to Helpdesk Manager on a day-to-day basis. * Actively seek ways to improve overall efficiency of service helpdesk functions. * To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors. * Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard. * To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure. * Continue to seek ways to help the company to become more profitable. Primary Job Functions * Logging reactive breakdowns onto system. * Assigning/despatching PPM, reactive breakdowns and quoted works to engineers. * Raising purchase orders for engineering employees and third-party sub-contractors. * Ordering and chasing materials required for assigned works, and update system * Chasing quotes from wholesalers and third-party sub-contractors and update system. * Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion. * Producing quotations. * Compiling weekly analytical reports as required. * Updating Job Logic system, and customer portals * Covering OOH callout on rota basis. Secondary Job Functions * General office/reception duties such as answering the phones, Email, scanning, etc. * Assisting with covering other colleagues whilst on holiday/sickness