Description

Customer Service Advisor An established Exeter-based business is looking to recruit a Customer Service Advisor to join its busy customer support team. This is a varied role combining telephone-based customer service, order processing and administration. You'll be supporting an established network of business customers, dealing with day-to-day enquiries and making sure orders are processed accurately and efficiently. It would suit someone who enjoys speaking to customers, is comfortable working in a busy environment and has strong attention to detail. The role as a Customer Service Advisor: Your responsibilities will include: * Handling incoming calls from customers regarding orders, products and general enquiries * Processing orders received by telephone and email * Preparing order acknowledgements, invoices and pro-forma documentation * Liaising with warehouse and distribution teams regarding customer deliveries * Calculating applicable discounts and delivery/carriage charges * Dealing with customer queries and complaints professionally and efficiently * Keeping customer information accurate and up to date on the CRM system * Raising and managing customer service tickets where required * Providing administrative and customer support to the field-based sales team * Building positive working relationships with customers and colleagues across different departments About you as a Customer Service Advisor: We're looking for someone who can demonstrate: * Previous customer service, sales administration or order-processing experience * Confident and professional telephone communication skills * Good written communication * Strong administrative and organisational skills * Accuracy and attention to detail * Good Microsoft Office skills and general computer literacy * The ability to manage several tasks and priorities at the same time * A positive approach to learning new systems and product information * The ability to work independently while also contributing to a wider team What's on offer to you as a Customer Service Advisor: * Salary: £26,000 * Permanent position * Exeter location * Generous holiday entitlement * Flexitime available for eligible office-based employees * Company pension scheme * Free on-site parking * Staff discount scheme * Training and development * Supportive, established working environment This is a great opportunity for an experienced customer service or administration professional looking to join a well-established Exeter employer in a varied, customer-focused position. Apply today! Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client