Description

Sales Administrator - 7049 Location: Stonehouse, Gloucestershire Hours: Monday to Friday, 8:30am – 5:00pm Salary: £29,000 – £32,000 per annum, depending on experience Employment Status: Permanent Key Responsibilities of a Sales Administrator * Handle customer enquiries by telephone and email, providing accurate information on products, pricing, availability and delivery. * Process sales enquiries, quotations, customer orders and order acknowledgements accurately and efficiently. * Maintain accurate customer, product, sales and supplier records. * Place and monitor purchase orders, liaising with suppliers regarding pricing, availability and delivery dates. * Monitor customer orders, stock availability, back orders and deliveries through to completion. * Liaise with warehouse, carriers and logistics providers to ensure deliveries are completed on time. * Administer customer returns, complaints, defective goods, replacements, credits and agreed resolutions. * Support Accounts with customer queries, invoicing, credit information and relevant documentation. * Follow the company's ISO 9001 Quality Management System and maintain accurate, traceable records. * Work closely with Sales, Accounts, Warehouse and Management to support efficient day-to-day operations. Key Skills of a Sales Administrator * Previous experience in sales administration, customer service or office administration, with excellent customer service skills and a professional telephone manner. * Strong written and verbal communication skills, with excellent attention to detail and accurate data entry. * Good organisational skills with the ability to manage multiple priorities. * Good Microsoft Office and computerised business system skills. * Ability to work independently and effectively as part of a small team. * Proactive, reliable, flexible and professional approach, with the ability to remain calm under pressure and take responsibility. Essential Criteria of a Sales Administrator * Previous experience dealing professionally with customers and using computerised business systems. * Experience handling multiple tasks and priorities while maintaining accurate records. * Strong attention to detail and accuracy. * Good written, verbal and telephone communication skills. * Good organisational and prioritisation skills. * Ability to work independently and as part of a team. Desirable Experience * Distribution or wholesale environment. * Importing and exporting or drop-shipping. * ERP or CRM systems. * Supplier liaison and purchasing. * Logistics and delivery administration. * Product returns and complaints. * ISO 9001 Quality Management Systems. First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors