Description

Fulfilment Manager Tonbridge, Kent £45,000 + Excellent Benefits We’re recruiting for an experienced Fulfilment Manager to join a fast growing, values led consumer business at an exciting stage of its growth. This is a hands on leadership role where you’ll take responsibility for the day-to-day performance of the fulfilment operation, leading and developing a team to deliver excellent productivity, quality and customer service. The Role You’ll be responsible for: Leading, motivating and developing the fulfilment team Managing daily fulfilment, dispatch and order processes Planning staffing levels and resources to meet operational demand Setting and monitoring KPIs, productivity and quality Identifying and implementing process improvements Creating and maintaining SOPs and work instructions Working closely with Operations, Supply Chain and Technology teams Managing performance, absence, recruitment and employee development Championing excellent Health & Safety standards Supporting the continued growth and development of the site About You We’re looking for an experienced Fulfilment, Warehouse or Dispatch Manager who is comfortable working in a fast-paced, hands-on environment. You’ll ideally have: Previous experience managing a fulfilment or dispatch operation Experience within B2C, FMCG or a similar fast-moving environment Strong people-management and leadership skills Confidence using cloud-based systems and technology Excellent problem-solving and organisational skills The ability to manage competing priorities and make decisions quickly A genuine interest in continuous improvement and developing people What's On Offer? 33 days holiday including bank holidays Healthcare cash plan & Employee Assistance Programme Quarterly wellbeing allowance Volunteer day Enhanced parental leave Paid fertility leave Employee share scheme Pension Opportunity to join a rapidly growing, Series-B funded business Hours: 7am–5pm, Monday-Friday