Description

Service Engineer Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required) Salary: Upto £50,000 DOE About the Role Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field. Key Responsibilities * Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required * Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email) * Support change-part and machine modification projects, including information gathering * Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement * Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work * Provide on-site training to customers' operators and engineers where appropriate * Provide out-of-office-hours support on an on-call rota basis * Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site Administration * Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system * Complete and return overtime sheets weekly * Submit expense claims and mileage forms in a timely manner * Maintain and support Service Department procedures * Liaise with the Service Management Team on the preparation and maintenance of company procedures Generic Responsibilities * Liaise with the relevant Sales Account Manager on customer management * Liaise with the Service Management Team as necessary * Maintain direct communication with relevant departments at the parent company for information relevant to the above * Keep accurate records within a designated structure * Report progress to the parent company as required Health & Safety * Take reasonable care of your own health and safety and that of others affected by your actions * Understand and follow the company's health and safety policies * Use safety equipment correctly and never misuse it * Report any near misses Skills and Person Specification * Experience with installation, commissioning, and maintenance of robotic packaging machinery * Solid electrical and mechanical background * IT software experience, including control packages * Excellent customer service skills, with strong troubleshooting and complex problem-solving ability * Strong attention to detail * Excellent organisational, time management, and written/verbal communication skills * Ability to work quickly and accurately * Solid Health & Safety background