Description

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. What You’ll Do * Handle incoming calls from residents, providing clear and professional updates on repair works. * Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. * Maintain accurate records, job notes and audit trails. * Review supervisor and operative reports and take appropriate follow-up action. * Resolve queries and minor complaints at first point of contact. * Monitor shared inboxes, logs and variation requests. * Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates. * Order materials and equipment as required. * Ensure all activity is updated accurately and in line with KPIs and service targets. What You’ll Bring * Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery. * IT literate with strong system and data-entry skills * Understanding of maintenance and repairs terminology * Awareness of KPIs and performance targets * Knowledge of housing sector processes (desirable) Key Skills: * Excellent telephone manner and customer service skills * Strong communication and problem-solving abilities * Ability to prioritise and manage workload under pressure * High attention to detail and accuracy * Ability to meet tight deadlines * Team player with a positive, flexible approach What we offer * Salary of £28,000 per annum plus benefits including: * 25 days’ holiday + bank holidays * Pension scheme and life assurance * Perkbox (discounts, perks & wellbeing offers) * 1 paid volunteer day * £2,000 refer-a-friend bonus after the referee passes probation * Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know