Description

Mobile Officer Supervisor Job Type: Full-time Shift Pattern: Days, nights and weekends, including minimum 12-hour shifts Job Introduction We are seeking a professional and motivated Mobile Officer Supervisor to join our Operational Support team. The successful candidate will supervise and support mobile security officers across a range of client sites, ensuring operational requirements, client expectations and company standards are consistently met. This is a progressive role within an expanding operation, supported by company vehicles, GPS tracking technology and a dedicated 24/7 communications hub. Role Responsibilities * Supervise and support Mobile Security Officers across designated client sites. * Coordinate daily mobile operations, patrols, lock/unlock duties and scheduled site visits. * Monitor officer attendance, punctuality, presentation, performance and compliance. * Conduct scheduled and random site inspections to maintain operational standards. * Act as an escalation point for alarm activations, security incidents and operational issues. * Attend significant incidents and provide guidance and support to officers when required. * Liaise with the 24/7 communications hub, management, clients and site representatives. * Ensure officers follow client-specific instructions, company procedures and health and safety requirements. * Review routine patrol and incident reports for accuracy, quality and timely completion. * Assist with incident investigations, complaints, performance issues and breaches of procedure. * Support the induction, training, mentoring and development of Mobile Security Officers. * Identify operational, training and performance issues and escalate them appropriately. * Monitor the condition and appropriate use of company vehicles, equipment, keys and operational resources. * Maintain professional relationships with clients and act as an ambassador for the company. * Promote high standards of customer service, communication, security awareness and professionalism. * Ensure all duties are completed in accordance with company policies, procedures and relevant legislation. * Provide operational cover and assistance where required, including nights, weekends and extended shifts. * Carry out any other reasonable duties required by the Company. Qualifications and Experience * Valid SIA Licence, full UK driving licence and minimum 5-year checkable work history. * Previous security experience, preferably within a mobile, response or supervisory environment, with strong communication, leadership, organisational, IT and problem-solving skills. Benefits * Workplace Pension Scheme, 20 days annual holiday entitlement increasing to 28 days including bank holidays, overtime opportunities, company vehicle for operational duties, 24/7 communications support and opportunities for career progression