Description

Job title: Service Manager Location: Wakefield Salary: £40,000 - £45,000   We’re recruiting for a Service Manager to join a leading materials handling business, in Wakefield. This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently. You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.   Daily responsibilities: Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development. Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to. Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime. Customer management – being the main service contact for customers and making sure issues are dealt with professionally. Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers. Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs. Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department. Health & safety/compliance – making sure engineers and equipment are being maintained appropriately. Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.  Experience you will need: You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules. Experience managing field based engineers  Package: Salary: £40,000 - £45,000 Hours: Monday–Friday, 8:00am–4:30pm Company van and Fuel card 25 days holiday plus bank holidays Tablet, phone & laptop  If this sounds of interest, please contact Celi on (phone number removed) or apply today. INDCD