Description

IT Capacity Manager - UK Wide (Hybrid) £50-52,000 + Benefits IT Capacity Manager you will be responsible for leading the Capacity and Performance Management practice, ensuring that IT services, infrastructure, and supporting resources deliver agreed levels of performance in a cost-effective and sustainable manner. You will establish and maintain capacity management processes, monitor service and resource utilisation, produce forecasts and trend analysis, Experience Proven experience in IT Service Management, with significant expertise in Capacity and Performance Management within complex enterprise IT environments. Strong understanding of ITIL best practices, particularly Capacity and Performance Management, Service Level Management, Availability Management, and Continual Improvement, with ITIL Foundation certification essential. Experience in capacity planning, performance monitoring, trend analysis, forecasting, and demand management, ensuring IT services and infrastructure can meet current and future business requirements. Strong analytical and problem-solving skills, with the ability to identify capacity risks, performance bottlenecks, service constraints, and opportunities for optimisation across infrastructure, applications, and services.Duties: Develop, maintain, and implement Capacity Management policies, processes, standards, and reporting across the IT estate. Analyse business, service, and component capacity requirements, ensuring sufficient resources are available to support current and anticipated demand. Track and manage any issues & risks that are potentially due to capacity and manage the remediation plans with the customer and technical support teams. Work closely with Service Owners, Architecture, Engineering, Operations, and suppliers to forecast demand and develop cost-effective capacity plans. Monitor service performance and capacity thresholds, identifying trends, risks, bottlenecks, and opportunities for optimisation. Drive continual service improvement through proactive capacity planning, performance analysis, and recommendations that enhance service availability, reliability, and user experience