Occupational Profile & What They Do

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Alternative Tech Titles

Daily Duties & Technical Responsibilities

• Record information about financial status of customers and status of collection efforts.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.

Core Technology, Languages & Tools

Skills, Knowledge & Engineering Competencies

• Skills (4)
• Knowledge (5)
• Abilities (4)

Salary Expectations

Related Tech Pathways

• Billing & Posting Clerks
• Credit Authorizers, Checkers, & Clerks
• Customer Service Representatives
• Tax Examiners & Collectors, & Revenue Agents
• Tellers

Technical Terms