24-7 Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 support engineer to join a team of engineers operating day & night shifts. The role offers working from home / hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.

The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.

They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

Resolve escalated technical issues across infrastructure, cloud, networking, and applications

Diagnose, troubleshoot, and implement configuration changes across customer environments

Manage incidents in line with SLAs, KPIs, and best practice

Communicate clearly with customers, managing expectations and providing updates

Maintain accurate ticketing, documentation, and knowledge base articles

Identify recurring issues and contribute to service and process improvements

Support projects alongside senior engineers and solutions teams

Participate in disaster recovery, business continuity, and security activities

Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

Minimum of two years’ experience within a 2nd / 3rd Line Support position

Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.

Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)

Virtualisation (Hyper-V, VMware, Citrix)

Cloud platforms (Azure, AWS, Google Cloud)

Networking (LAN/WAN, firewalls, VPNs, routing & switching)

Hardware, backup, cybersecurity, monitoring, and automation tools

Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus

Must have able to drive, with access to vehicle.

Two stage interview process, one f2f.

24-7 Support Engineer