Field Applications Engineer

Location: Crawley, West Sussex - Hybrid Working

An exciting opportunity has arisen for a Field Applications Engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications.

The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets.

This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience.

This opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes.

Main Responsibilities of the Field Applications Engineer (Crawley, West Sussex):

Work directly with customers throughout evaluation, onboarding, integration and production readiness

Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software

Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams

Deliver technical workshops, onboarding sessions and product demonstrations

Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms

Assist with the creation, configuration and validation of customer-ready operating system images and reference configurations

Support the integration of peripherals and external devices

Advise customers on platform capabilities, system security, BIOS configuration and integration best practices

Participate in integration testing, benchmarking and system validation

Support the adoption of software platforms, integration layers and development tools

Develop and maintain integration tools, scripts, utilities and example code

Contribute to OS provisioning workflows, configuration tools and other customer enablement resources

Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience

Create and maintain technical documentation, integration guides and troubleshooting resources

Capture recurring technical issues, integration challenges and customer feedback to support product improvements

Support technical marketing and pre-sales activities through demonstrations and technical validation

Contribute to knowledge management and future AI-assisted support initiatives

Requirements of the Field Applications Engineer (Crawley, West Sussex)

Proven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer

Strong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration

Experience with embedded systems, industrial PCs or hardware and software integration

Working knowledge of software development using languages such as C, C++, C#, Rust or Python

Ability to read, modify and create scripts, utilities or example code

Familiarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO

Ability to investigate technical problems and communicate solutions clearly to customers and internal stakeholders

Strong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences

Ability to manage multiple priorities across customers and internal teams

Proactive approach to troubleshooting, process improvement and customer enablement

Fluent English

Experience within one or more of the following technology areas would be highly advantageous:

Embedded Computing Systems

Industrial PCs and Computing Platforms

Windows and Linux Operating Systems

Hardware and Software Integration

Software Development and Scripting

APIs and SDKs

BIOS Configuration and System Provisioning

USB, Serial, TCP/IP, PCIe and GPIO Interfaces

System Integration and Validation

Technical Documentation and Integration Tooling

Desirable:

Experience within a specialist technology or regulated industry environment

Knowledge of complex integrated systems, peripheral devices and associated communication protocols

Experience creating operating system images, including Linux and Windows IoT

Familiarity with graphics and game engines such as Godot, Unity, Unreal or OpenGL

Understanding of system security, secure boot, cryptography fundamentals and platform protection

Experience producing technical documentation, demonstrations or training materials

Interest in automation, AI-assisted support and knowledge management systems

Italian, Spanish or Portuguese language skills

To apply for this Field Applications Engineer opportunity, please send your CV to Kishan Chandarana at Redline Group: (url removed)